A Wonderful Thank You Letter to Holland America Line and Trinity Air Ambulance

HOLLAND AMERICA LINE

300 ELLIOTT AVE WEST
SEATTLE, WA 98119

RE: Myers Alaskan Cruise – May 26, 2013

On the last day of our cruise, Ron blacked out in the hallway on the way to an excursion to Butchart Gardens in Victoria, BC, Canada.

This could have been a devastating experience and was terrible for us; however, your ship crew and the contract company who handled everything for us were amazing. As soon as Ron hit the floor there was a young man there who knew just what to do. I wish we had got his name but we failed to do it. He brought towels and had a nurse attending Ron in just minutes. It was reassuring to know that he was there.

The ship nurses and doctor were very kind and informative. They ran the necessary tests on Ron and recommended that we go to the hospital in Victoria.

Then trinity Air took over and made sure we were taken care of. We were so grateful they were there. We would have been lost without them. They called the hospital to see how we were doing, talked with the nurses, changed reservations and even got reimbursement for the airline tickets we had to change.

Since we have been home, Ron has spent 2 weeks in the hospital and got a pace maker. He is doing well.

Please accept this as a big thank you from us for your attention and the attention of those you employ. We couldn’t even think and they all took over for us and helped us in a time of great need.

Thank you for your help.

Sincerely,

Ron and Nancy M.

Cc:      Trinity Air Ambulance
           3535 Galt Ocean Dr.
           Ft. Lauderdale, FL 33308

An Advocate for Trinity Air Ambulance

Good Morning,

I just have an inquiry that is not really that important..:) I just want to check what are the health/travel insurance company that your company is accredited? I am also in the healthcare profession and over the past few years that I have been in the Caribbean I noticed that our patient’s have always been receiving a very fast and excellent response and service from your company. I am currently using BUPA travel insurance and I hope they usually call your company if there is a need to, not that I am hoping for an emergency to happen but better be prepared and sure that I have the best people to look after our family.

Thanks,

K. A.