I just wanted to write and tell you what I a great experience I had with your company! As you may remember, you guys helped transport my father, who has numerous mental and physical complications, from West Palm Beach to New Orleans.
First and foremost, from the initial conversation, your expertise and professionalism was obvious. You presented all the options, but also made an excellent recommendation that was exactly what was needed.
When it came to the execution of that plan, more excellence. The paramedic, Geoff, was amazing. He was kind, patient, and obviously cared that everything went smoothly. At the airport, he anticipated any potential issues and worked with both the airline personnel as well as TSA to get us through quickly and without incident. All the way through, he was vigilant in making sure my dad was tolerating the trip well. Geoff was simply awesome from beginning to end, and it’s worth noting we started out at 4:30 am!
What’s more, the ground transport you arranged both here in Florida and in Louisiana was more of the same excellence and professionalism.
In closing, I simply cannot thank you, Geoff, and everyone at Trinity Air Ambulance enough for your work. It turned a very difficult situation into no worry at all. Thank you so much!
A VERY satisfied customer
West Palm Beach, FL