A Wonderful Thank You Letter to Holland America Line and Trinity Air Ambulance

HOLLAND AMERICA LINE

300 ELLIOTT AVE WEST
SEATTLE, WA 98119

RE: Myers Alaskan Cruise – May 26, 2013

On the last day of our cruise, Ron blacked out in the hallway on the way to an excursion to Butchart Gardens in Victoria, BC, Canada.

This could have been a devastating experience and was terrible for us; however, your ship crew and the contract company who handled everything for us were amazing. As soon as Ron hit the floor there was a young man there who knew just what to do. I wish we had got his name but we failed to do it. He brought towels and had a nurse attending Ron in just minutes. It was reassuring to know that he was there.

The ship nurses and doctor were very kind and informative. They ran the necessary tests on Ron and recommended that we go to the hospital in Victoria.

Then trinity Air took over and made sure we were taken care of. We were so grateful they were there. We would have been lost without them. They called the hospital to see how we were doing, talked with the nurses, changed reservations and even got reimbursement for the airline tickets we had to change.

Since we have been home, Ron has spent 2 weeks in the hospital and got a pace maker. He is doing well.

Please accept this as a big thank you from us for your attention and the attention of those you employ. We couldn’t even think and they all took over for us and helped us in a time of great need.

Thank you for your help.

Sincerely,

Ron and Nancy M.

Cc:      Trinity Air Ambulance
           3535 Galt Ocean Dr.
           Ft. Lauderdale, FL 33308

An Advocate for Trinity Air Ambulance

Good Morning,

I just have an inquiry that is not really that important..:) I just want to check what are the health/travel insurance company that your company is accredited? I am also in the healthcare profession and over the past few years that I have been in the Caribbean I noticed that our patient’s have always been receiving a very fast and excellent response and service from your company. I am currently using BUPA travel insurance and I hope they usually call your company if there is a need to, not that I am hoping for an emergency to happen but better be prepared and sure that I have the best people to look after our family.

Thanks,

K. A.

A Modest “Thank You” to Trinity Air Ambulance

Dear Inger-Lisa,

This is just a short note to update you and your staff regarding my husband. He has been diagnosed with malaria. He will be here at Jackson North for another two weeks.

Until I can write you a proper letter expressing our gratitude for all that your staff, flight crew, clinical flight team and Dr Levy have done for my husband this modest email will have to do.

I will be in touch upon our return home to Maine.

Most gratefully,

Sue S.

Another Client Happy to Refer Trinity Air Ambulance Service

Thank you for your good care and concern. He arrived safely last night and probably is a candidate for the procedure. We will keep you posted and hopefully, you and your company will be somewhat responsible for saving his life. Le’ts hope so! He is the only father I have and cherish every moment that I have him.

We will be happy to spread the word and refer you to any of our clients, customers, friends or family.

Thanks again,

D.& J. B.

Greetings to Trinity Air Ambulance – Patient Recovery Update

All,

Greetings from CT. Just an update for you on my Dad. Dad made it though Hurricane Sandy (our beach areas were decimated) and into the winter months before he needed bypass surgery at Bridgeport Hospital here in CT. He was in the ICU for storm NEMO thank God (4 feet of snow all at once, at work 36 hours straight and snowed out of my house for 2 days). He had the beating heart procedure with a triple bypass and he has done well with only a minor bout with pleurisy. He continues to recover not nearly as fast as he thought. He has some residual CHF and shortness of breath and frequently gets tired. He has to contend with the damage done from the 2003 LAD heart attack. This heart attack in 2012 would have been moderate for most people all by itself. It was for this reason, his life was truly on the line when you got to him.

He is alive because of you guys. He can be grumpy all he wants!

He continues to be followed at Dr. Levy’s suggestion, by Dr. Zarich who is the Chairman of Cardiology here at Bridgeport Hospital. Like Dr. Levy (who put the fear of ‘Bajeezus’ into Dad about taking his medicine and being compliant), “Dr. Z” actually has time to spend with his patients because he is the boss and resides in the hospital. This was a good call by Dr. Levy (The Hammer of Thor).

Please continue your efforts to send us a picture of “our crew” with the plane?

My mom is carrying on about that.

You are always in our thoughts and prayers guys.

Continue to be safe and take care of yourselves and YOUR families.

Michael Rickard, BS, PM-Lic.